Quality products and service never take a back seat at FrontRow. Our personable, US-based customer service is always here to help and ensure your success with our communication solutions. While building a successful customer experience is a hot topic for some companies, it has been a cornerstone for us from our very beginning.
Think of it this way. Let’s say you go on a trip to France. There are multiple touchpoints that you experience: food, music, fashion, museums, traffic, or perhaps conversations with strangers. Some of them might be positive, and some of them might be negative. However, each negative experience will affect how you will view your time in France. Similarly, our goal is for you to have a positive experience every time you interact with FrontRow.
We want to make sure that the journey of buying, using, and maintaining our products is as enjoyable and seamless as possible. Every person at FrontRow is committed to these five principles.
Our Customer Care Department and Technology Solutions Group are both located in Petaluma, California, available from 6:30 AM to 5:00 PM PST, and respond to requests within one business day or less. We look forward to hearing from you!